Privacy Policy — boll8 Keeps Your Information Safe

1

Introduction & Scope

boll8 is a secure and reliable online betting and casino platform. Ensuring the privacy and protection of the personal information you provide while using our services is our core responsibility. This Privacy Policy ("Policy") describes what information boll8 collects, the purposes for which that information is used, and what rights you have over your information.

This Policy applies to the boll8 website, mobile version, and all associated digital services. By using our services, you agree to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services and contact us.

Important: boll8 never sells your personal information to third parties without your permission. Your data is used only for the purposes described in this Policy.

2

What Information We Collect

boll8 may collect various types of information from you. This information is broadly divided into two categories — information you provide directly, and information collected automatically.

Information You Provide Directly

Full name and date of birth
Email address and contact details
Identity verification documents (national ID, passport, etc.)
Account login credentials (username, password)
Financial information (payment methods and transaction details)
Any information provided when contacting us

Automatically Collected Information

IP address and device identification details
Browser type and operating system
Site navigation data (pages visited, time spent)
Data obtained from cookies and similar tracking technologies
Gaming activity and betting history
General device location information

2.1 Information from Minors

boll8's services are intended only for persons aged 21 or older. We do not knowingly collect any information from minors. By using our services, you confirm that you are over 21 years of age.

3

Purpose of Using Information

boll8 uses the information it collects for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your information is required to create, verify, and manage your account. This ensures that the right person is managing their own account and that no unauthorized access occurs.

3.2 Financial Transaction Processing

Your financial information is used to securely process deposits, withdrawals, and other financial transactions. During transactions via bKash, Nagad, Rocket, Upay, and bank transfer, necessary information may be shared with the relevant service provider.

3.3 Identity Verification and Fraud Prevention

We conduct identity verification processes to confirm your identity and to prevent any form of fraud, money laundering, or other illegal activity on the platform.

3.4 Ensuring Responsible Gaming

Information is used to monitor your gaming activity to identify potentially problematic behavior and to effectively manage responsible gaming tools (limit setting, self-exclusion, etc.).

3.5 Customer Support

Your information is needed to resolve your complaints and issues quickly and effectively, and to operate our live chat and email support services.

3.6 Service Improvement

We continuously improve our platform and services using your usage data for analytical purposes. In this context, anonymized or aggregated data is generally used.

3.7 Compliance with Legal Obligations

We may be required to retain and disclose your information to meet applicable laws, regulations, and regulatory requirements.

4

Sharing Information with Third Parties

boll8 never sells your personal information. However, information may be shared with the following parties in specific circumstances:

Service Providers

Necessary information may be shared with trusted third-party service providers for payment processing, identity verification, cybersecurity, and technical infrastructure management. These parties are contractually bound to use data only for the specified purpose.

Legal Authorities

We may be required to disclose your information at the request of competent authorities due to court orders, lawful investigations, or other legal requirements. In such cases, we will disclose only the information legally required.

Business Transfers

In the event of a merger, acquisition, or sale of a part of the business, your information may be transferred. In such cases, we will ensure that the new operating party maintains the same privacy standards.

With Your Consent

Before sharing your information with third parties for any purpose other than those mentioned above, we will obtain your explicit consent. You may withdraw this consent at any time.

5

Cookies & Tracking Technologies

boll8 uses cookies and similar technologies to improve your experience and to operate the service properly.

5.1 Types of Cookies

Essential Cookies: These cookies are necessary for the core functionality of the site — such as maintaining login sessions and ensuring security. They cannot be disabled.
Functionality Cookies: These cookies are used to remember your preferences and settings (such as language selection).
Analytical Cookies: These collect anonymous statistical data to understand how the site is used and to improve service quality.
Performance Cookies: These cookies are used to monitor page loading times and technical performance.

5.2 Cookie Controls

You can control or delete non-essential cookies through your browser settings. However, fully disabling cookies may cause some features of the site to not work properly.

6

Data Security Measures

boll8 applies industry-standard technical and organizational measures to protect your personal information.

Encryption

All sensitive data is transmitted via SSL/TLS encryption. Stored financial and personal information is protected by strong encryption algorithms.

Access Controls

Only authorized personnel may access your data when there is a valid reason to do so. Every access is logged and audited.

Regular Audits

Our security measures are regularly reviewed and updated. Regular system audits are conducted to identify and address potential vulnerabilities.

While we apply the highest security measures, it is not possible to guarantee 100% security on the internet. We therefore ask you to use a strong password and not to share your login credentials with anyone.

7

Data Retention Period

boll8 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

Account Information: Retained while your account is active and for a defined period after closure to meet legal obligations.
Financial Transaction Records: Retained for the period required by financial regulations.
Communication Records: Customer support communications are kept for a reasonable period after the related issue is resolved.
Technical Logs: Logs collected for system security and performance monitoring are generally retained for a limited period.

Once the retention period ends, information is securely deleted or anonymized.

8

Your Data Rights

You have the following rights regarding your personal information:

Right of Access

You may request a copy of the information we hold about you. We will respond to valid requests within a reasonable time.

Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected. Most of your account information can be updated directly from your profile.

Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a set period due to legal obligations.

Right to Object to Processing

You may object to the processing of your information for specific purposes (such as marketing). We respect such requests and take the necessary action promptly.

Right to Portability

You may request your provided data in a structured, commonly usable format that you can use elsewhere.

Right to Withdraw Consent

Where data processing relies on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, contact us or write to us directly by email.

9

International Data Transfers

To provide our services, your information may in some cases be processed or stored outside Bangladesh. In such cases, we ensure that:

The country or party to which the information is transferred maintains adequate data protection measures.
Contractual safeguards are in place for the transfer of information.
Transferred information remains protected by all the terms of this Policy.

10

Policy Changes and Updates

boll8 may update this Privacy Policy from time to time. We will notify you of any significant changes. Continued use of the site after a change indicates that you have accepted the updated Policy.

We recommend that you review this Policy regularly so that you are always up to date on how your information is being managed.

For significant changes to the Policy, we will send a notification to your registered email and clearly announce the changes on the site.

11

Third-Party Links and Services

Our platform may contain links or connections to third-party services (such as payment gateways). These third parties have their own privacy policies and are independently responsible for how they handle information. boll8 is not responsible for the data protection practices of third parties.

We advise you to carefully read the privacy policy of any third-party service before using it.

boll8's Privacy Policy